I have this habit of logging into any shopping site like Flipkart with same ID, same time in two different browsers (Firefox and Chrome). With one of the sessions, I browse through the items, and other one to add to the shopping cart. This is very helpful to me, to do shopping faster.
I thought I would do the same with Facebook as well. I would use one of the sessions to read all the status updates and other session to chat or render the videos and watch, so I can browse through all the updates from friends in quick time. But I observed logging into second browser forces to log out from the previous browser session
Is this a problem?
I don’t think as a tester you can decide if this is a really a problem assuming either one of those scenarios as an industry standards😉.Even if one of those scenarios is set as an industry standards it is not necessary to follow them blindly. So Face off 1 yourself as a user to analyze such scenarios.
We cannot think of everything before we start.
You don’t know what you want until you see it.
While shopping user (like me) has two sessions opened. I am done with my shopping .I do check out after adding all the items to the chart and make payment, check my mailing address,which takes close to 5 to 10 minutes. And then I log out of this session but completely forgot about the other session opened in different browser, and if the user is using a shared computer which is very common in India. So, here it looks it is better to log off all the sessions in the machine if user log off from a session. But one way it is helpful to user if he can access more than one session at a time.
So, which is the correct behavior? It is always decided by what your users are up to. So face off like a user and analyze the observed behavior.
Even let say Flipkart decides to change this and allows only one user session similar to Facebook by maintaining the sessions in server instead of cookies. It should be communicated to user in a very positive manner by highlighting the security risk. Any change like this cannot go without educating the user. Users who are very used to such behavior may not accept those changes.
User satisfaction comes from handling change, not mitigating risk.
Wait. Did I say it is the user always? No(w), I am seeing some new terminology being used these days apart from user friendly, its advertiser friendly😉. Sometimes you have to consider advertisers as well, so no harm in annoying user for some time. There you should not think about user friendly close buttons.
Aware of your potential user\customer very well, to analyze what you observed is really a problem. None of the so called industry standards or testing techniques like orthogonal array, boundary value analyses or whatever it is, will help to capture or analyze such scenarios, and we can’t estimate for such analyses in advance. So
Apply your sapience and heuristics. Don’t follow rules.
“Hell, there are no rules here, we’re trying to accomplish something” ~ Thomas Edison
Note to Readers:
- Here I have given just one possible scenario that I generally do as a user, I like you to bring\think in different perspective to analyses.
- I had a vague idea about this log off session, was thinking on how to shape this in to an article. Finally this got this shape after reading this wonderful post by Nathan Smith Estimation is bunk
1 – Face off (movie) – A revolutionary medical technique allows an undercover agent to take the physical appearance of a major criminal and infiltrate his organization.